Shipping & Returns

Welcome, scrub aficionados and soap enthusiasts! Gather 'round as we dive into the whimsical world of our return policy. Now, before you start thinking about sending back that luscious body cream you just slathered on (and let’s be honest, who could resist?), let’s clear the air like a fresh spring breeze.

Here’s the scoop: we don’t accept returns or exchanges. Yep, you heard it right! Our products are as personal as your favorite pair of fuzzy socks (you know the ones). Once they’ve been opened and used, they’re like a secret handshake—totally exclusive and not meant for anyone else! So, think of it as a one-way ticket to skin nirvana. No refunds, no exchanges, just pure pampering bliss!

Now, don’t go throwing your hands up in despair just yet! We totally get it—sometimes you might want to test the waters (or the creams, in this case) before diving in headfirst. That’s why we recommend snagging one of our smaller items first. It’s like a little taste test before you commit to the full buffet of skincare goodness.

But wait, there’s more! If you happen to receive a product that’s more “oops” than “wow,” like a damaged item or the wrong product (yikes!), don’t panic! Just give us a shout at sue@madcitysoap.com.  We’re here to help you out faster than you can say “double butter body cream!” We might ask for a digital photo of the mishap (because who doesn’t love a good before-and-after?), but we promise to make it right. Customer service is our jam, and we’re all about keeping you happy!

So, remember, when it comes to returns and exchanges, we’re like a one-way street—no turning back! But we’re always here to lend a helping hand if things go awry. Happy pampering, and may your skin glow brighter than a disco ball at a Saturday night fever!